Qulbix Return & Refund Policy

February 14, 2023

GENERAL CONDITIONS

If you are not happy with your Qulbix product you may return it to Qulbix for a full refund* of the product’s price.

You must notify us that you want to return the product in the 7-days and the products must be returned within 30 days (in this period the products must arrive at our address) of the purchase (according to Slovenia’s Law on the protection of consumers’ rights, ZVPot-1, article 43.d). If any of these conditions are not met, you are not entitled to a refund.

The product must be unused** in new condition with original packaging and all accessories included.

We do not accept crash damaged parts or items that have been modified in any way.

We do not refund any shipping costs.

Customers are responsible for repackaging of the product in such a way that it is returned in perfect condition.

Read more on return conditions in our QULBIX WARRANTY CONDITIONS.

*PLEASE NOTE: If the original packaging shows signs of wear and/or use and other general conditions are met, we may charge 5% fee to cover repacking cost.

Restocking fees: a 5% of the product price restocking fee will apply.

Custom made products cannot be returned for refund. The purchase price is the total price of the product, but does not include transaction fee (PayPal, Credit / Debit card, Apple Pay, Apple Pay, Google Pay).
Transaction fee (PayPal, Credit / Debit card, Apple Pay, Apple Pay, Google Pay) is non-refundable.

RETURN & REFUNDS LIMITATIONS AND EXCEPTIONS

We do not refund:

Customised products; for more info on this matter, please contact us at info(at)qulbix.com before purchase;
Used items;
Items altered in any way by the user; read our warranty conditions;
Shipment costs;
Lost items, sent back by customers;
PayPal fee;
For items for which the period of return & refund has expired.
For more info on return & refund policy contact us at info(at)qulbix.com.

DOWN-PAYMENT REFUND LIMITATION (Only Applies to Natural Persons; It Does Not Apply to Legal Persons)

All down-payments are refunded * if the order is cancelled in a matter according to this Return & Refund Policy.

All down-payments are forfeited by the customer in favour of Qulbix/Ulbi d.o.o. if the customer fails to respond via customer provided contact email and/or phone number within 90 days after being invited to complete the remaining payment for their order or cancelling their order in a manner provided below. Refund will be done within 90 days of official cancellation via the same payment method the initial payment was received. If this is not possible, other means can be arranged in accordance with both parties.

Please note: third party fees, for example, but not limited to PayPal fee, are non-refundable and will be deducted from the refund, if the down-payment has been made via third party payments providers, such as but not limited to PayPal.

CANCELLING AN ORDER

Cancelling an order must be done in a written form and sent to Qulbix main email: info(at)qulbix.com. The order is considered cancelled once the cancellation confirmation is sent by the Qulbix team from the info(at)qulbix.com email to the customer provided contact email address.

7-DAY QULBIX RETURN POLICY

We, here at Qulbix believe that our bikes are additive. Once you’ll try a Qulbix e-bike of your own, we are confident you won’t give it back. But as we sell directly to end customers, which sometimes do not have the chance to test our bikes before they purchase them, we believe we should share their leap of faith. Thanks to our new 7-day try & return option you are now safe from buying something you didn’t really intend to. We won’t charge for the usage of the bike, all you’ll need to cover is the transport costs.

RETURN DELIVERY ADDRESS:
Company name: Ulbi d.o.o.
Address: Preserje 40D
Town: Preserje
ZIP code: 1352
Country: Slovenia
Tel:+ 386 64 277 377
Email: info(at)qulbix.com

If you send from outside of EU, a product export procedure will have to be handled (use “return item” statement or set value below 50 eur). Any custom fees that may apply will be deducted from your refund. Contact us for more information on email.

7-DAY QULBIX RETURN POLICY: HOW DOES IT WORK

To qualify for the 100% purchase price* refund, these conditions must apply:

Your decision must be made within 7 days from the date that the product was marked as delivered;
Your bike must have less than 10 km on it;
The bike must be in pristine condition – any damages to the bike will be charged according to Qulbix price list;
You need to keep the original package;
You are responsible for repacking of the e-bike; don’t hesitate to contact us if you require more information about repacking.
Please note: the purchase price is the total price of the product, but does not include PayPal fee. PayPal fee is non-refundable.
A Restocking fee in the amount of 5% of the product price will apply.

7-DAY QULBIX RETURN POLICY: RETURN PROCEDURE

Your decision needs to be made is made within the 7 days;
Let us know what you wish to return and request a return authorisation form via info@qulbix.com within those 7 days;
Repackage well and according to our instructions;
Send the items bact to us, the return shipping cost is on you;
You have 7 days from the date that the product was marked as delivered to request a return authorisation. If you are considering a return, please make sure to reach out to us before you re-package — we have helpful suggestions if you are contemplating a return, due to performance of the item, sizing, or for any other reason.

To qualify for the 100% purchase price* refund, your return request must be done within 7 days of the e-bike kit’s delivery to you. After the 7-day period expires, the product cannot be returned to Qulbix for a refund.

You must keep the original packaging and must be repacked back into the original packaging when you send it back to us. This is very important, as this ensures that the product is delivered back to the warehouse in good condition. Repacking of the product back into the package it arrived in is the customer’s responsibility. Don’t hesitate to contact us if you require more information about repacking.

Once the return authorisation is issued, you will be able to send back your order. Refunds will be issued back to the original method of payment within 14 business days after the date the returned product is received at the warehouse. You will only be charged for the transport costs – if we organize the product return shipping (to you and back to us).

*Please note: Purchase price is the total price of the product, but does not include transaction fee (PayPal, Credit / Debit card, Apple Pay, Apple Pay, Google Pay). Transaction fee is non-refundable.

This Return Policy applies to natural persons only. For legal persons additional terms & conditions may apply.

All legal claims and disputes shall be addressed at District court of Ljubljana, 1000 Ljubljana, Slovenia.

Last revision: February 14th 2025 by Ulbi d.o.o., Preserje 40d, 1352 Preserje, Slovenia.