Description

Having trouble setting up your controller, troubleshooting motor operations, or wiring electronics? Get expert assistance directly from the Qulbix technical team. Within your reserved support slot (30 or 60 minutes), we will thoroughly analyze your specific setup and help you find an efficient solution.

What’s Included in Your Session:

• Documentation & Symptom Review: Analysis of your submitted photos, videos, error logs, wiring diagrams, or fault descriptions prior to our direct communication.

• Diagnostic Communication: Support delivered via your choice of:

  • Option A (WhatsApp Voice/Video Call):

    • 30-Minute Session: 5–10 min of pre-analysis + up to 20 min of direct WhatsApp call.

    • 60-Minute Session: 10–15 min of pre-analysis + up to 45 min of direct WhatsApp call.

  • Option B (Email Diagnostics):

    • 30-Minute Session: Material review + 1 comprehensive written response with setup instructions/diagrams + 1 follow-up clarification email.

    • 60-Minute Session: In-depth material review + up to 3 email exchanges for step-by-step troubleshooting.

• Troubleshooting Instructions: Step-by-step guidance for parameter adjustments, wiring verification, or fault resolution.

How It Works:

1. Purchase: Select your preferred duration (30 minutes for standard troubleshooting or 60 minutes for complex issues) and complete your order.

2. Submit Details: After checkout, send an email to info@qulbix.com or message us on WhatsApp with:

   • Your Order Number with a detailed description of the issue

   • Relevant photos, videos, or configuration files

   • Your preferred format (WhatsApp Voice/Video Call or Email Diagnostics) and your WhatsApp phone number.

3. Resolution: Our team will review your materials and contact you with either a scheduled WhatsApp call or a detailed written diagnostic guide.

Important Notes:

• Duration: The allocated time covers both the initial review/analysis of submitted documentation and direct communication time with our specialist.

• Hardware Failures & Product Discount: Most issues can be resolved remotely. If diagnostics reveal an unrepairable hardware failure requiring component replacement, we will provide you with a full diagnosis. Should you choose to purchase a replacement part directly from us, the value of any unused portion of your support fee will be applied as a discount towards your new product purchase.

• Warranty Claims: This service is intended for out-of-warranty support and general technical troubleshooting. Standard warranty support for eligible Qulbix products remains free of charge.

Additional information