Last Revised: January 1, 2025
Data Controller: Ulbi d.o.o., Preserje 40D, 1352 Preserje, Slovenia, EU
Contact Email: info@qulbix.com
1. DATA WE COLLECT AND WHY
We collect information about you during the checkout process and as you navigate our store. This includes:
- Browsing Data: While you visit our site, we track products you’ve viewed (to show you recently viewed items) and use cookies to keep track of basket contents while you are browsing.
- Technical Data: Your IP address, location, and browser type are used to estimate taxes and shipping costs.
- Checkout & Account Data: When you purchase from us or create an account, we ask for your name, billing address, shipping address, email address, phone number, and payment details. We use this to:
- Send you account and order information.
- Respond to requests, refunds, or complaints.
- Process secure payments and prevent fraud.
- Set up and maintain your store account.
- Comply with legal tax and accounting obligations in Slovenia.
2. DATA STORAGE AND RETENTION
- Account Information: If you create an account, we store your name, address, email, and phone number to auto-populate the checkout for your future orders.
- Order History: We store order information for 10 years for tax and accounting purposes (as required by Slovenian law). This includes your name, email, and addresses.
- User Content: We store comments or reviews if you choose to leave them on our product pages.
- General Retention: We generally store information only for as long as we need it for the purposes for which we collect it, unless legally required otherwise.
3. WHO ON OUR TEAM HAS ACCESS
Access to your information is strictly limited to authorized personnel at Ulbi d.o.o. Both Administrators and Shop Managers can access:
- Order details: What was purchased, when, and the delivery destination.
- Customer details: Name, email address, and billing/shipping information.
Our team accesses this data solely to fulfill orders, process refunds, and provide technical support.
4. DATA SHARING WITH THIRD PARTIES
We share information with trusted third parties who help us provide our store services:
- Payments (PayPal, Stripe & Others): We accept payments through PayPal and Stripe. When processing payments, some of your data will be securely passed to these processors, including purchase totals and billing information.
- Please see the PayPal Privacy Policy and the Stripe Privacy Policy for more details.
- Shipping & Logistics: We share your name and shipping address with carriers (e.g., DHL, DPD, FedEx, UPS, NPS) and customs authorities for international DDP deliveries.
5. YOUR GDPR RIGHTS
Under the General Data Protection Regulation, you have the right to access, rectify, or erase your personal data. You may also object to processing or request data portability. To exercise these rights, or to request a copy of the data we hold about you, please contact us at info@qulbix.com.
6. COOKIE POLICY
Our store uses essential cookies to manage your shopping cart and session. Analytical cookies help us improve our store offerings. You can manage your preferences via our on-site cookie banner.
