QULBIX WARRANTY CONDITIONS

(1) FRAME KITS

Qulbix frame kits are warranted for 24 months from original date of purchase. The cost of repairing/replacing custom paint is never included in frame warranty at any time.

TERMS OF WARRANTY

PLEASE NOTE:

  • This limited warranty does not apply to normal wear and tear, nor to defects, malfunctions, or failures of frame kits subjected to abuse, misuse, neglect, improper repair, improper maintenance, improper assembly, alteration, modification, and accident or other improper use.
  • Any alterations to the original design shall void warranty coverage.
  • Qulbix (Ulbi d.o.o.) explicitly exempts from coverage any damage on frames and bikes used for stunt riding, rental programs, observed trials and any similar extreme riding or events.
  • Incidental and consequential damages are also not covered.
  • All freight charges (including but not limited to import/export fees and taxes) for warranty inspection and/or service will be borne by the original owner, not including return shipment for products replaced/repaired under warranty conditions, which will be covered by Qulbix (Ulbi d.o.o.).
  • Maximum load capacity of all Qulbix products: For light, moderate riding: 120kg; for hard enduro, off-road riding: 100kg. 

Qulbix products are subject to the terms of the limited warranty. This warranty applies only to the original registered owners (customers) of Qulbix products and is not transferable. This warranty applies only to Qulbix products purchased directly from Qulbix (Ulbi d.o.o.).

To obtain warranty service, the original registered owner must provide detailed info on the damage (dated pictures and descriptions explaining the damage and its cause) and bill of sale (invoice) directly to Qulbix (Ulbi d.o.o.). All labour charges for warranty service are the responsibility of the customer. Qulbix (Ulbi d.o.o.) shall repair or replace all parts that are found by Qulbix (Ulbi d.o.o.) to be defective and are covered by the limited warranty. All freight charges for warranty service will be borne by the customer.

This is the exclusive remedy under this warranty. This is the only warranty made by Qulbix (Ulbi d.o.o.) on its frame kits and there are no warranties which extend beyond the description herein. Any warranties that may be otherwise implied by law including, but not limited to, any implied warranty of merchant ability or fitness for a particular purpose are excluded.

(2) BIKE KITS

 

Q140R, Q76R

Battery

Frame

Electronic

Motor

Brakes

Suspension

Crankset

Are warranted to be free from defects in material or workmanship for a specified period (listed below) from date of purchase. Subject to terms and conditions. For more details see below.

1 Year

(EU only)

 

2 Years

1 Year

1 Year

1 Year

1 Year

1 Year

 

i.    Battery pack

Lithium batteries require care and some maintenance to maximize life expectancy.  Abusing your battery will void your warranty.  See below for details.

PLEASE NOTE:

  • Warranty is void if battery is charged below 0°C (32 degrees Fahrenheit).
  • Warranty is void if battery is not charged every month and/or other battery pack handling, storage, and use guidelines and recommendations from Chapter 2, Chapter 5 and Chapter 6 are not followed. 

Qulbix (Ulbi d.o.o.) retains the right to repair or replace battery at the sole discretion of Qulbix (Ulbi d.o.o.). In the event that battery is not repairable, the battery will be replaced.

For international customers (outside EU) battery warranty does not apply.

PLEASE NOTE: All Lithium batteries must be shipped in accordance with all local, state, federal, and international laws. Please note that batteries cannot be shipped via air unless all legal safety precautions are taken and regulations are followed. For more info contact your local air freight company.

ii. Frame

The Qulbix frame is warranted for 24 months from original date of purchase. The cost of repairing/replacing custom paint is never included in frame warranty at any time.

iii. Electric Motor

The electric motor is warranted for 12 months from original date of purchase to be free of defects. 

In the event of a warranty claim requiring the electric motor to be returned to Qulbix (Ulbi d.o.o.) customer is responsible for correct removal and shipment to Qulbix (Ulbi d.o.o.). If there is any damage caused by improper removal, the warranty is void.

iv. Electronics

The electronics components are warranted for 12 months from original date of purchase to be free of defects. 

In the event of a warranty claim requiring the electric components to be returned to Qulbix (Ulbi d.o.o.) customer is responsible for correct removal and shipment to Qulbix (Ulbi d.o.o.). If there is any damage caused by improper removal, the warranty is void.

v. Brakes

Brakes are warranted for 12 months from original date of purchase to be free of defects.  Normal wear of the brake pads is not covered. Warranty claims on components are made in accordance with component manufacturers guidelines. 

In the event of a warranty claim requiring the components are to be returned to Qulbix (Ulbi d.o.o.). Customer is responsible for removal and shipment to Qulbix (Ulbi d.o.o.).

vi. Suspension

Suspension units are warranted for 12 months from original date of purchase to be free of defects. Normal wear of the suspension, such as oil changes and leaking seals are not covered. Warranty claims on components are made in accordance with component manufacturers guidelines.

In the event of a warranty claim requiring the components are to be returned to Qulbix (Ulbi d.o.o.). Customer is responsible for removal and shipment to Qulbix (Ulbi d.o.o.).

vii. Crankset

The crankset is warranted for 12 months from original date of purchase to be free of defects.

Warranty claims on crankset components are made in accordance with component manufacturers guidelines.

In the event of a warranty claim requiring the components are to be returned to Qulbix (Ulbi d.o.o.). Customer is responsible for removal and shipment to Qulbix (Ulbi d.o.o.).

TERMS OF WARRANTY:

PLEASE NOTE: 

  • This limited warranty does not apply to normal wear and tear, nor to defects, malfunctions, or failures of bike kits subjected to abuse, misuse, neglect, improper repair, improper maintenance, improper assembly, alteration modification, and accident or other improper use.
  • Any alterations to the original design shall void warranty coverage. 
  • Qulbix (Ulbi d.o.o.) explicitly exempts from coverage any damage on bikes used for stunt riding, rental programs, observed trials and any similar extreme riding or events. 
  • Incidental and consequential damages are also not covered.
  • All freight charges (including but not limited to import/export fees and taxes) for warranty inspection and/or service will be borne by the original owner, not including return shipment for products replaced/repaired under warranty conditions, which will be covered by Qulbix (Ulbi d.o.o.).
  • Warranty may be voided if normal maintenance procedures are not followed.

Your Q140R/Q76R bike kit is subject to the terms of the limited warranty. This warranty applies only to the original registered owner of a Q140R/Q76R bike kit and is not transferable. This warranty applies only to Q140R/Q76R bike kit purchased directly from and assembled by Qulbix (Ulbi d.o.o.) or official Qulbix dealer and thus have a valid serial number (located below the seat of the bike).

PLEASE NOTE: 

To obtain warranty service, the original owner must provide:

  • Detailed info on the damage (dated pictures and descriptions explaining the damage and its cause), 
  • Serial number and 
  • Bill of sale directly to Qulbix (Ulbi d.o.o.) via email and/or post. 

 

(3) OTHER PRODUCTS

For info on other products sold by Qulbix, please send us an email (info(at)qulbix.com).

 

(4) WARRANTY CLAIM PROCEDURE: 

To submit a warranty claim, following steps must be taken:

1. The customer must provide detailed info on the issue via email to: This email address is being protected from spambots. You need JavaScript enabled to view it. in the following form:

ISSUE DESCRIPTION

  • Name and Family Name/ Firm of the bike kit’s owner
  • Full Bike Model
  • Serial Number
  • Description of the issue
  • Date of occurrence of the issue

2. Based on customer's issue description the Qulbix team will establish if the issue can be resolved at a distance (via email and/or phone);

3. If the issue cannot be resolved by the customer based on Qulbix detailed instructions, the customer will provide further info as directed by Qulbix (for example serial number of the issued part etc.);

4. Qulbix team will invite the customer to send the supposedly damaged part for inspection;

5. Qulbix team will inspect the returned part in a period of max. 4 weeks and send conclusion report back to sender via email or mail.

PLEASE NOTE:

Qulbix (Ulbi d.o.o.) shall repair all parts that are found by Qulbix (Ulbi d.o.o.) to be defective and covered by the limited warranty. All freight charges for warranty inspection and/or service will be borne by the customer, not including return shipment for products replaced/repaired under warranty conditions, which will be covered by Qulbix (Ulbi d.o.o.). 

6. If the product in question (or part thereof) is found faulty in terms covered by this limited warranty, Qulbix (Ulbi d.o.o.) will provide repaired/replacement product (or part thereof). Qulbix (Ulbi d.o.o.) will also cover the cost of return shipping to bike kit’s owner.

7. If the product (or part thereof) in question is found faulty by reasons not covered by this limited warranty, the customer will be informed of such. If repair/replacement is possible the customer owner will be given the choice to purchase replacement parts and/or order a repair. All labour charges, replacement part costs and shipping cost (including possible import/export charges) are the responsibility of the customer.

PLEASE NOTE: 

  • All labour charges, replacement parts and/or repairs that are not covered by warranty are the responsibility of the customer.
  • This is the exclusive remedy under this warranty. Any and all other remedies and damages that may otherwise be applicable are excluded including, but not limited to, incidental or consequential damages or punitive damages.
  • This is the only warranty made by Qulbix (Ulbi d.o.o.) on its products and there are no warranties which extend beyond the description herein. Any warranties that may be otherwise implied by law including, but not limited to, any implied warranty of merchant ability or fitness for a particular purpose are excluded.

 

(5) DAMAGED PRODUCTS

Customers have 7 days after receiving the parcel to check if the received parcel/s include all ordered products and if the parts are in working condition. If a product is missing or the parcel (or products inside the parcel) are damaged in any way, the customer is obliged to provide detailed photos depicting the damaged package and/or products and email them to: This email address is being protected from spambots. You need JavaScript enabled to view it. in order to have the request processed. After the period of 7 days, Qulbix does not except complaints on the grounds of assumingly missing parts or damaged products.

PLEASE NOTE: 

  • Damaged products may have to be returned to Qulbix. Thus, please do not use products if they (or their package) appear damaged in any way, before receiving feedback from Qulbix on the issue. Used products cannot be replaced or reimbursed on the grounds of being damaged.

Always ride safely, taking care of yourself and others!

Also read our Legal Notice and Returns & Refunds Policy.

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