If you are not happy with your Qulbix product you may return it to Qulbix for a full refund* on the product's price. This must be done within 30 days of the purchase (according to Slovenia's Law on the protection of consumers’ rights, article 43.d). The product must be unused, with no sign of assembly and in new condition with original packaging and all accessories included. Qulbix does not accept crash damaged parts or items that have been modified in any way. We do not refund any shipping costs. Customers are responsible for repackaging of the product in such a way that it is returned in perfect condition.

*PLEASE NOTE: If the original packaging has been opened and other general conditions met, we will refund 99% of product's purchase price in case of bike kits, and 95% of the product's purchase price for other products sold by Qulbix, to cover repacking and Q.C. rechecking costs.


We do not refund:

  • Customised products; for more info on this matter, please contact us at info(at);
  • Used items;
  • Items altered in any way by the user; read warranty conditions here;
  • Shipment costs;
  • Lost items, sent back by customers

For more info on return & rufund policy contact us at info(at)

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