Q: What is VAT and to whom does it apply?
The VAT stands for Value Added Tax, a tax on consumer spending. It applies to all EU member states customers in the amount of 22% (Slovenian VAT law (ZDDV-1)) of the good's value. Your quotation will include VAT if you are a resident of a European Member State. Read more on pricing and other costs in our HOW TO ORDER tab.
Examples: VAT will not be charged if you come from Switzerland, Norway, US, Australia, etc.; VAT will be charged if you come from Italy, Austria, Spain, UK, Germany, France, Sweden etc.
Q: My company is VAT registered in one of the EU member states. Does VAT apply?
If you provide your valid VAT number, VAT will not be charged (VAT reverse charge in accordance with paragraph 23. of Slovenian VAT law and article 41 of VAT Directive).
Q: Are there any other costs and fees?
If you are a citizen of a European Member State your quotation will include VAT and (unless otherwise specified in your quote) shipping cost. There are no other costs or taxes. If you reside in a state outside EU, VAT does not apply and it will not be included in your quotation. In this case Qulbix will not charge for any additional costs except shipping. You should, however contact your country's customs office for possible import charges and/or fees. Read more in our HOW TO ORDER tab.
Q: What does DIY mean and how does it apply?
DIY as used on this website is an abbreviation for do-it-yourself. It means that when purchasing Qulbix products you will need at least (depending on the chosen product) basic mechanical knowledge and basic bicycle tools, to build your end product. Qulbix products (usually) do not come fully assembled.
DIY FRAME KIT: a performance electric bicycle frame and its parts (see individual products for details), that are shipped disassembled and are used to build performance electric bikes.
DIY BIKE KIT: a performance electric bicycle (all or just particular parts; depending on order specifications), that is (or are) shipped disassembled (degree of assembly depends on order specifications) and are used to build a performance electric bike.
Q: Do I need any technical knowledge and special tools to build and/or use Qulbix products?
You will need at least basic mechanical skills and tools to build and use Qulbix products. Especially electrical equipment/components should be handled with care and according to manuals. If you feel you don't have the sufficient knowledge or the appropriate tools needed, you should let a skilled professional build and service your e-bike or other DIY products. When using performance e-bikes you should always read and act according to provided manuals and ride taking care of yourself and others.
Q: My shipment has arrived damaged. What should I do?
If you have received a damaged parcel or if the products inside are damaged in any way, please provide detailed photos depicting the damaged package and/or products and email them to: info(at)qulbix.com as soon as possible.
PLEASE NOTE: After the period of 7 days, Qulbix does not except complaints on the grounds of missing parts or damaged products. Used products cannot be replaced or reimbursed on the grounds of being damaged.