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PRE-SALE QUESTIONS

The price of your chosen e-bike will be provided in your quote, as soon as you decide on all the specifications.

As battery packs are considered dangerous goods and as some countries (outside EU) may not allow battery import or they may temporary restrict it, you need to send your specifications (you can design them in a quote by filling out the form above this tab) to info(at)qulbix.com, and we will check if the bike can be shipped to your country and at what shipping cost.

If you need any help with the creation of your form, or you need some advice send us an email at info(at)qulbix.com.


   

As soon as the payment is completed, your order is placed. It typically takes 4-6 weeks for production, depending on the current order list. The actual transit times vary by destination, but by average shipping takes 2 - 8 work days inside Europe, and 3-16 work days for other countries.


 

How your bike comes delivered depends on the shipping option you have chosen. There are two options:

PALLET SHIPPING

You will receive your e-bike on a wooden pallet. Before you turn your bike on for the first time, you need to read the BEFORE FIRST START instructions which come applied to your bike. As bike is prepared for transit, it is disconnected and it is very important you reconnect your ebike correctly. If you have not received this sheet, please contact us before starting your bike for the fisrt time. We also suggest you thoroughly read all the Qulbix manuals you will receive via email, before using your bike.

PARCEL SHIPPING

You will receive your e-bike in 2-3 boxes (depending on the seat option and other add-ons chosen). Before you start assembling your bike, we suggest you thoroughly read Qulbix manuals you will receive via email which you’ll receive via email. If you do not have the skills, tools or the room to assemble your bike we suggest you take your kit (and instructions) to your (good) local bike shop or order a complete e-bike and come and pick it up at Qulbix headquarters.


 

Pallet shipping of e-bike on a pallet is very expensive for air freight and to avoid extremely high shipping cost we only offer parcel shipping, where the bike comes semi dis-assembled. All parts of the bike still come pre-wired and assembled, so only basic bicycle skills and tools are needed for final assembly.

Please be sure to read our Warranty Conditions, Legal Notice and Return Policy in our INFORMATION section at the bottom of the website. For more info, contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..


   
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