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PRE-SALE QUESTIONS

         

The price of your chosen e-bike will be provided in your quote, as soon as you decide on all the specifications.

As battery packs are considered dangerous goods and as some countries (outside EU) may not allow battery import or they may temporary restrict it, you need to send your specifications (you can design them in a quote by filling out the form above this tab) to info(at)qulbix.com, and we will check if the bike can be shipped to your country and at what shipping cost.

If you need any help with the creation of your form, or you need some advice send us an email at info(at)qulbix.com.


 

Pallet shipping of e-bike on a pallet is very expensive for air freight and to avoid extremely high shipping cost we only offer parcel shipping, where the bike comes semi dis-assembled. All parts of the bike still come pre-wired and assembled, so only basic bicycle skills and tools are needed for final assembly.

Please be sure to read our Warranty Conditions, Legal Notice and Return Policy in our INFORMATION section at the bottom of the website. For more info, contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..


As soon as the payment is completed, your order is placed. It typically takes 4-6 weeks for production, depending on the current order list. The actual transit times vary by destination, but by average shipping takes 2 - 8 work days inside Europe, and 3-16 work days for other countries.


How your bike comes delivered depends on the shipping option you have chosen. There are two options:

PALLET SHIPPING

You will receive your e-bike on a wooden pallet. Before you turn your bike on for the first time, you need to read the BEFORE FIRST START instructions which come applied to your bike. As bike is prepared for transit, it is disconnected and it is very important you reconnect your ebike correctly. If you have not received this sheet, please contact us before starting your bike for the fisrt time. We also suggest you thoroughly read all the Qulbix manuals you will receive via email, before using your bike.

PARCEL SHIPPING

You will receive your e-bike in 2-3 boxes (depending on the seat option and other add-ons chosen). Before you start assembling your bike, we suggest you thoroughly read Qulbix manuals you will receive via email which you’ll receive via email. If you do not have the skills, tools or the room to assemble your bike we suggest you take your kit (and instructions) to your (good) local bike shop or order a complete e-bike and come and pick it up at Qulbix headquarters.


How does it work?

Early Bird Reservation in the amount of 100,00 € + VAT (for more info on VAT see below) means you are interested in purchasing the Qulbix's new, street legal model of Core L1e-B and you wish to get it as soon as possible. This payment reserves your spot on our production list and will be taken into account of the total cost of your bike.

Why do I need to reserve the bike in advance?

This is a brand new model of Qulbix bikes. As soon as the production starts it will take place according to the production list which forms according to first come, first served principle. By making a reservation, you make sure you get your bike before others.

When will the production of Q140MD Core L1e-B start?

The beginning of production is planned for September 2022.

The procedure of reservation

  1. You pledge 100,00 € + VAT (read if VAT applies for your pledge)
  2. Once the production starts you will receive a quote for 50% payment (minus your pledged 100€)
  3. As soon as your bike is ready to be shipped, you will receive a quote for the remaining payment
  4. Your bike is shipped to you

What is VAT and to whom does it apply?

VAT stands for Value Added Tax, a tax on consumer spending. It applies to all EU member states customers and it differs by state by state. VAT will apply to 

What if I change my mind?

If you change your mind before the production starts we will reimburse your reservation in full amount (100€ + VAT if payed), but you will lose your place on our production list. Of course, you can apply again at any time. For more info on refunds, please read our Return & Refund Policy. Please note that PayPal fee is non-refundable. Why is that? Please read below.

How can I make the payment?

You will find a special RESERVATION item in our web shop, where you can create a quote. We offer bank transfer payment option and PayPal payment. But please note, that if you choose the PayPal option a PayPal fee applies and this fee is non-refundable.

How much is the PayPal fee and why is it non-refundable?

This is the new PayPal policy, where they do not refund fees if the customers cancel a purchase. PayPal for EU customers is 4% and for customers outside EU it is 5,5% of the total amount of payment.

If you have any questions or concerns, please contact out team (you will find our contact data under the CONTACT tab).


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