7-DAY QULBIX E-BIKE TRY & RETURN OPTION
To ensure that every customer is completely happy with their Qulbix e-bike, we offer a special 7-day try & return option. Try one of our performance e-bikes at home, and if it's not the right fit for you, ship it back to us within 7 days from the date of delivery for a refund on the price of the bike. For more, read below.
SIMPLE RETURN POLICY
We, here at Qulbix believe that our bikes are addictive. Once you'll try a Qulbix e-bike of your own, we are confident you won't give it back. But as we sell directly to end customers, which sometimes do not have the chance to test our bikes before they purchase them, we believe we should share their leap of faith. Thanks to our new 7-day try & return option you are now safe from buying something you didn't really intend to. We won’t charge for the usage of the bike, all you’ll need to cover is the transport costs.
HOW DOES IT WORK
To qualify for the 100% purchase price refund, you need to follow the procedure described below:
- Your decision must be made within 7 days from the date that the product was marked as delivered;
- Your bike must have less than 10 km on it;
- It must be in pristine condition – any damages to the bike will be charged according to Qulbix price list;
- You need to keep the original package;
- You are responsible for repacking of the e-bike; don’t hesitate to contact us if you require more information about repacking;
- Your decision needs to be made is made within the 7 days;
- Repackage your bike well and according to our instructions;
- Help us coordinate the pick-up of the bike;
You have 7 days from the date that the product was marked as delivered to request a return authorisation. If you are considering a return, please make sure to reach out to us before you re-package the bike — we have helpful suggestions if you are contemplating a return, due to performance of the item, sizing, or for any other reason.
To qualify for the 100% purchase price refund, your bike must have less than 30 km on it and it must be within 7 days of the bike’s delivery to you. After the 7-day period expires, the product cannot be returned to Qulbix for a refund.
7-day try & return option only applies when the bike is shipped fully assembled. For semi-disassembled shipping option (the bike is shipped in two or more boxes, not on a pallet), where the customer does the final assembly, the 7-day try & return option does not apply.
You must keep the original packaging and the bike must be repacked back into the original packaging when you send it back to us. This is very important, as this ensures that the bike is delivered back to the warehouse in good condition. Repacking of the bike back into the package it arrived in is the customer’s responsibility. Don’t hesitate to contact us if you require more information about repacking.
Once the return authorisation is issued, you will be able to send back your bike. Refunds will be issued back to the original method of payment within 7 business days after the date the returned product is received at the warehouse. You will only be charged for the transport costs (to you and back to us).