We offer every client a chance to change their mind and send Qulbix products back to us. You can order the e-bike kit, take a close look at it, think about it and if it's not what you wished for, you can choose to return the product within 7 days from the date of delivery for a refund. For more, read below. 



To qualify for the 100% e-bike kit purchase price refund, you need to follow the procedure described below:

  • Your decision must be made within 7 days from the date that the product was marked as delivered;
  • It must be in pristine condition – there must not be any damages, usage or assembly marks on any of the components;
  • You need to keep the original package;
  • You are responsible for repacking and shipping of the e-bike kit; don’t hesitate to contact us if you require more information about repacking;



  • Your decision needs to be made is made within the 7 days;
  • Let us know you wish to return the e-bike kit and request a return authorisation form via This email address is being protected from spambots. You need JavaScript enabled to view it. within those 7 days;
  • Repackage your e-bike kit well and according to our instructions;
  • Help us coordinate the pick-up of the bike;


You have 7 days from the date that the product was marked as delivered to request a return authorisation. If you are considering a return, please make sure to reach out to us before you re-package the e-bike kit — we have helpful suggestions if you are contemplating a return, due to performance of the item, sizing, or for any other reason. 

To qualify for the 100% purchase price refund, your return request must be done within 7 days of the e-bike kit’s delivery to you. After the 7-day period expires, the product cannot be returned to Qulbix for a refund.

You must keep the original packaging and the e-bike kit must be repacked back into the original packaging when you send it back to us. This is very important, as this ensures that the e-bike kit is delivered back to the warehouse in good condition. Repacking of the e-bike kit back into the package it arrived in is the customer’s responsibility. Don’t hesitate to contact us if you require more information about repacking.

Once the return authorisation is issued, you will be able to send back your e-bike kit. Refunds will be issued back to the original method of payment within 14 business days after the date the returned product is received at the warehouse. You will only be charged for the transport costs (to you and back to us).

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Which prices apply to me?

If you come from a EU Member state, the prices with tax (VAT) apply. If you come from outside EU, Ex. Tax prices apply.


Please note that Ex.Tax. prices do not include VAT (Value Added Tax), nor import costs and/or taxes. For info on import charges, please contact your country's customs office. Read more.

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