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7-day try and return option: I wish to return my bike. How do I pack it?

It is very important for the bike to be packed well, so it does not get damaged on its way to us.

Here are the instructions on how to pack it (basically the way it came):

  1. You will need an extra set of hands. Ask somebody to assist you (to hold the bike while you tie it down).
  2. Turn off the key switch. Remove the key and place it in a safe place (as the way you received it).
  3. Disconnect the B+ (below the controller).
  4. Put the bike on the pallet, facing the same direction (front/rear) as it came to you.
  5. Now you will have to compress the front fork (put the straps in the same location as they were, when you received the bike, around the lower triple clamp and be careful not to scratch the paint). Put one strap on each side of the fork leg and gradually compress the fork, until the front is approximately 100 mm lower. Be sure the bike is perfectly upright at the end. Now secure the ratchet handle, so it can not be undone.
  6. Now compress the rear end (ut the straps in the same location as they were, when you received the bike, and please be careful not to scratch the paint). Put one strap on each side of the swing arm leg and gradually compress the rear, until the seat is approximately 100 mm lower. Be sure the bike is perfectly upright at the end. Now secure the ratchet handle, so it can not be undone.
  7. Turn the handle bar for 90 degrees. Tighten the 2xM6 bolts on the stem, so it can not move during the transport. You can disconnect the connectors under the display if the cables are to tens.
  8. Wrap it with the foam as it came (there must be no parts exposed and no sharp edges unprotected) and that is it. Put the DO NOT STACK pyramid on top.

Once you have the bike packed, please send us a picture. And in return, we will send you the papers you need to print and put on the bike.
We'll organise the pick up.

If the bike comes back safely and in good condition (nothing has been opened, scratched, damaged or altered on the bike) the only thing that will be deducted from your payment is the shipping there and back. The amount for your bike will be fully reimbursed.


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